Duration: 17 hours of video lectures (6 months Flexibility to complete the study of PDF course-material along with understanding of the videos)

CTM 101: TotalQualityManagement: Principles andConcepts

• Introduction
• Elements of Total Quality Management
• Strategic Planning and Leadership
• A Customer Focus
• Fact-Based Management
• Continuous Improvement Teamwork and Participation
• Malcolm Baldrige National Quality Award Award Criteria
• Benefits of Total Quality Management
• The Deming Management Philosophy
• Profound Knowledge
• The Impact of Profound Knowledge
• Deming's 14 Points for Management
• The Juran Philosophy
• The Juran Quality Trilogy
• The Crosby Philosophy

CTM 102: Statistical Tools & Techniques

• Tools for Data Collection and Analysis
• Flowcharts
• Check Sheets
• Histograms
• Pareto Diagrams
• Cause-and-Effect Diagrams
• Scatter Diagrams
• Control Charts
• Measurement System Analysis
• Statistical Process Control (SPC).

CTM 103: Customer Focus, Participation and Teamwork

• Identifying Customer Needs
• Quality Function Deployment
• The Quality Function Deployment Process
• Building the House of Quality
• Implementing Quality Function Deployment
• Customer Satisfaction Measurement Techniques
• Employee Involvement Practices
• Sharing Information
• Increasing Knowledge
• Rewarding Performance
• Redistributing Power
• Individual Participation
• Suggestion Systems
• Empowerment
• Leadership Styles & Theories
• Partnerships
• Cross-Functional Teams
• Supplier/Customer Partnerships
• Supply Chain Relationship Management
• Problem-Solving Teams - Quality Circles

CTM 104: ISO 9001:2015 QMS Standard & Auditing Techniques as per ISO 19011:2018

• International Organization for Standardization
• Quality Management Principles
• Clause-wise requirements of the ISO 9001:2015 QMS Standard
• Audit Concepts, Responsibilities of Auditor & Auditee
• Planning Audits DevelopingChecklistsConducting Audits
• NCR Writing – Exercises.

CTM 105: Implementing Methods for Continual Improvement: Kaizen, 3Ms, 5-S

• Kaizen
• Kaizen and Innovation
• 5 – S Techniques of Housekeeping Improving Management Practices
• Benchmarking
• Improving Production / Operational Processes: Poka Yoke
• 8-Discipline Methodology for Problem Solving
• Problem Definition Problem Boundaries Emergency Response Action Interim Containment Action
• Finding the Root Cause & Escape Point
• Assessing the alternative Solutions
• Implementing the Chosen Solution (Permanent Corrective Action) Control Plan for Sustenance
• Systemic Action
• Toyota Production System: 14 Principles
• 3Ms: Muda, Mura, Muri
• Lean Management: Identifying & Eliminating the 7 Wastes in an organization.

• Globally Valid Certification by ASCB USA.
• India's leading Institute for Operational Excellence (OpEx) courses like Lean Six Sigma, TQM, Lean Management and QMS courses.
• Top Trainer - Alumnus IITB (Silver Medalist), IIMC
• Non-Expiring Certificate.
• The program includes lectures, examples, case studies, exercises.
• Higher visibility in eyes of senior management.
• Excellent growth opportunities to achieve leadership positions in organizations.
• Leading companies prefer to hire "TQM" professionals to lead Process-Excellence teams.