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PG PROGRAM QUALITY IN SYSTEM
UK Accredited Course
Syllabus
Entry Requirements
Course Norms
Core Faculty
PG Program Quality in Systems
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Syllabus
TERM – I (SUBJECTS)
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TERM – II (SUBJECTS)
TERM – I (SUBJECTS)
QM 101: Quality in Manufacturing and Service
Brief History
Modern Developments in Quality
A Race Without a Finish Line
Definitions of Quality
Fitness for Use
Conformance to Specifications
Quality in Manufacturing and Service Systems
Quality in Manufacturing Systems
Quality in Services
Economic Issues
Quality and Price
Quality and Market Share
Quality and Cost
The Taguchi Loss Function
Quality, Strategic Planning, and Competitive Advantage
Competitive Advantage
Multiple Dimensions of Quality
Perspectives on Leadership for Quality
Leadership Perspective
The Baldridge View of Leadership
QM 102: Principles of Total Quality Management
Introduction
Elements of Total Quality Management
Strategic Planning and Leadership
A Customer Focus
Fact-Based Management
Continuous Improvement
Teamwork and Participation
Malcolm Baldrige National Quality Award Award Criteria
Benefits of Total Quality Management
The Deming Management Philosophy
Profound Knowledge
The Impact of Profound Knowledge
Deming's 14 Points for Management
The Juran Philosophy
The Juran Quality Trilogy
The Crosby Philosophy
QM 103: Customer Focus
The Customer-Driven Quality Cycle
Identifying Customer Needs
Achieving Customer Requirements in Production
Implications of the Customer-Driven Quality Cycle
Quality Function Deployment
The Quality Function Deployment Process
Building the House of Quality
Implementing Quality Function Deployment
Designing Quality into Services
Service Needs Identification
Service System Design
Customer Satisfaction Measurement Techniques
Customer Relationship Management Techniques
QM 104: Quality Measurement
Financial Aspects of Quality Measurement
Quality Cost Analysis
Quality Cost Measurement and Reporting
Measuring Quality Costs
Quality Cost Reporting
Competitive Issues
Activity-Based Costing
Measuring Operations Performance
Types of Data
Tools for Data Collection and Analysis
Flowcharts
Check Sheets
Histograms
Pareto Diagrams
Cause-and-Effect Diagrams
Scatter Diagrams
Control Charts
Measurement System Analysis
QM 105: Participation and Teamwork
Psychological Basis for Employee Involvement
Theories of Motivation
Leadership Styles & Theories
Employee Involvement Practices
Sharing Information
Increasing Knowledge
Rewarding Performance
Redistributing Power
Individual Participation
Suggestion Systems
Empowerment
Partnerships
Cross-Functional Teams
Supplier/Customer Partnerships
Supply Chain Relationship Management
Problem-Solving Teams
Quality Circles
Self-Managed Teams
Resistance to Change
Unionism & Role of Unions
QM 106: The ISO 9001:2000 Quality Management System Standard
International Organization for Standardization
Quality Management Principles
Clause wise requirements of the Standard
ISO 9004:2000 Guidelines for Improvement
TERM – I (SUBJECTS)
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TERM – II (SUBJECTS)
TERM – II (SUBJECTS)
QM 201: Methods for Continual Improvement
Kaizen
Kaizen and Innovation
5 – S Techniques of Housekeeping
Improving Human Resources
Recruitment and Training
Performance ApprAsial
Compensation
Improving Management Practices
Benchmarking
Improving Products and Services
Value Engineering/Value Analysis
Design Reviews
Improving Production / Operational Processes
Just-in-Time
Po ka-yoke
Improving the Quality System
Problem Solving for Continual Improvement
Fact-Finding
Problem-Fording
Idea-Finding
Solution-Finding
Implementation
Programs for Quality Improvement
The Deming Cycle
Juran's Improvement Program
The Crosby Program
Toyota Production System
QM 202
The ISO 14001:2004 Environmental Management System Standard
Environmental Management Concepts
Legal issues in Environmental Management
Clause wise requirements of the Standard
OHSAS 18001:1999 Occupational Health & Safety Assessment Series
OH & S Fundamentals & Concepts
Clause wise requirements in OHSAS
QM 203: Advanced Quality Management Concepts
Seven (New) QC Tools
Statistical Process Control (SPC)
SPC Software Tools
Six Sigma Concepts& Principles
The students are also required to appear for a ninety minutes examination of
Six Sigma Green Belt
Level.
QM 204
ISO 27001:2005 Information Security Management System
ISMS Fundamentals & Concepts
Clause wise requirements of the Standard
SEI – CMMI Certification for Software Industry
CMMI Fundamentals & Concepts
Clause wise Requirements
QM 205: Auditing Techniques as per ISO 19011:2002
ISO 9001:2000 Lead Auditor Certification Course
with UK Accreditation
Internal Auditing for ISO 14001:2004 EMS – Concepts & Cases
Internal Auditing for OHSAS 18001:1999 – Concepts & Cases
Internal Auditing for ISO 27001:2005 Information Security Management System – Concepts & Cases
QM 206:
Other Quality Certifications
ISO / TS16949:2002 for Automobile Industry
CE Marking for Product Safety
HACCP Food Safety Certification for food-processors (EN-45012)
EUREPGAP Food Safety Certification for food growers (EN-45011)
Six Sigma Certification Courses
TOP MANAGEMENT WORKSHOP
UK ACCREDITED LEAN
SIX SIGMA GREEN BELT
UK ACCREDITED LEAN
SIX SIGMA BLACK BELT
LEAN SS GREEN
BELT THROUGH E-LEARNING
FAQ’S FOR LEAN SIX SIGMA
SIX SIGMA WHITE BELT DVD
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